Refund policy

RETURN AND REFUND POLICY

Last updated: August 3, 2026

Thank you for shopping at The Store. If you are not satisfied with an eligible purchase, you may request a return according to the conditions below.

RETURNS

For online orders, you must contact us within ten (10) calendar days from the date the order was delivered.

Returned items must be:

  • New, unused, unworn and unwashed

  • In their original condition

  • Returned with all original tags and labels attached

  • Accompanied by proof of purchase

Items that have been worn, used, washed, altered or damaged after delivery cannot be accepted.

RETURN PROCESS

Before returning an item, email us at thestore217@gmail.com to request a Return Merchandise Authorization (RMA) number.

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Your email address and telephone number

  • Photographs if the item is defective, damaged or incorrect

After receiving your RMA number, securely package the item and include your proof of purchase. Send the return to:

The Store
Attn: Returns
RMA #
Bldg. 65, Str. 1-23
Sakiet El Mesk, Bikfaya
North Metn, Mount Lebanon 1205
Lebanon

Returns sent without prior authorization may not be accepted.

For change-of-mind returns, customers are responsible for the applicable delivery and return shipping charges. We strongly recommend using a trackable delivery service. Original delivery and return shipping charges are non-refundable unless otherwise required by applicable law.

REFUNDS

After receiving and inspecting the returned item, we will notify you whether the return has been approved.

Approved returns will be refunded using the original payment method or another mutually agreed payment method. Please allow up to seven (7) days from receipt of the returned item for us to process the refund.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it is delivered.

If an item is defective, damaged or different from what you ordered, contact us promptly at thestore217@gmail.com and include photographs of the item and packaging.

We will review the issue and arrange an appropriate refund, replacement or exchange. Applicable return costs will be covered by The Store where required by law.

SALE ITEMS

For online orders, discounted and sale items remain subject to any return rights provided by applicable Lebanese law.

For purchases made directly at our physical store, sale items are final sale unless they are defective, damaged or incorrect.

STATUTORY RIGHTS

Nothing in this policy limits or excludes any rights available to customers under applicable Lebanese consumer-protection laws.

QUESTIONS

For questions concerning this policy, contact us at:

thestore217@gmail.com